Terms & Condition
Welcome to Taxi Melbourne Online. By accessing our website or booking our services, you agree to comply with these Terms & Conditions. These terms are designed to ensure a safe, reliable, and transparent experience for all customers. Please read them carefully before using our services.
Booking and Service Use
When you book a taxi through our platform, you agree to provide accurate and complete information, including pickup location, contact details, and travel requirements. All bookings are subject to availability, and while we strive to meet all requests promptly, delays may occur due to traffic, weather, or unforeseen circumstances. Customers are responsible for ensuring they are ready at the scheduled pickup time.
Pricing and Payments
Taxi Melbourne Online maintains transparent pricing for all services. The fare is based on distance, time, and service type. Any additional charges such as waiting time, tolls, or special requests will be clearly communicated. Payments can be made through approved methods, and all transactions are processed securely. Customers agree to pay the full fare upon completion of the journey.
Cancellations and Refunds
Customers may cancel a booking within a reasonable time before the scheduled pickup without any charges. However, last-minute cancellations or no-shows may incur a cancellation fee. Refunds, if applicable, are processed based on the nature of the issue and are handled promptly after review. Taxi Melbourne Online reserves the right to determine refund eligibility.
Passenger Responsibilities
Passengers are expected to behave respectfully toward drivers and maintain proper conduct during the ride. Any damage caused to the vehicle by the passenger will be the passenger’s responsibility. For safety reasons, passengers must follow local laws, including seatbelt usage and not exceeding vehicle capacity limits.
Driver and Service Responsibilities
We ensure that all drivers are professional, licensed, and committed to providing safe and comfortable travel. While we strive to offer punctual services, Taxi Melbourne Online is not liable for delays caused by external factors such as traffic congestion, road closures, or weather conditions. Our priority is always passenger safety and service quality.
Luggage and Personal Belongings
Passengers are responsible for their personal belongings during the journey. While drivers may assist with loading and unloading baggage, Taxi Melbourne Online is not liable for lost, stolen, or damaged items unless caused by proven negligence. Customers are advised to check their belongings before leaving the vehicle.
Privacy and Data Use
We collect and use customer information only for booking, communication, and service improvement purposes. Your personal data is handled securely and will not be shared with third parties without consent, except where required by law. By using our services, you agree to our data handling practices.
Limitation of Liability
Taxi Melbourne Online is not responsible for any indirect or consequential damages arising from the use of our services. While we aim to provide reliable transportation, we cannot guarantee uninterrupted service at all times.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes are made indicates your acceptance of the updated terms.
